Check a supplied decision.
Decision Audit can flag selected mismatches in a structured output you provide. It does not inspect your production systems or make a release decision.
Open Decision AuditFor organizationsThe next customer
The next customer
may send an assistant.
Your assistants have work to finish. Customers and partners can arrive with assistants of their own. Both sides need an understandable brief, authority to act, a clean handoff and evidence that the work actually reached its destination. We are building visitor assistance and Guardian for that world, but there is no enterprise service to buy here yet. Start with the browser checks on a real output or conversation.
Why the handoff matters
The work leaves your assistant. Does it arrive?
A service request, a customer instruction or a vendor approval can pass through several systems. The assistant can get the language right and the outcome wrong. Our next product work focuses on testing that gap.
Test the cross-system handoff.
Handoff Check aims to compare instructions, responsibility, receiving-system state and confirmation, then retest after a clear intervention. End-to-end enterprise integration is not offered.
See the example storyPrepare your assistants
for the job.
Give the work a clear standard. Practice the difficult cases. Inspect tool use, decisions and handoffs. Revisit the result when the setup changes.
Help visiting assistants
get somewhere useful.
Make the right product information, rules, workflows and escalation paths available to assistants working on behalf of someone else.
Corporate Visitor Assistant HelpMake your business
Make your business
easier to work with.
A visiting assistant arrives with its own instructions and unfamiliarity with your organization. We are developing a way to give it the guidance it needs to complete supported work.
Understand the request.
Identify the customer job, the information needed and the limits of the assistant's role.
Find the right path.
Connect the request to authoritative product details, policies, people and supported workflows.
Respect the controls.
Keep permissions, approvals and escalation visible while work crosses organizational boundaries.
Confirm the outcome.
Make the result inspectable in the records and systems that determine whether the job is complete.
The same idea applies to shopping, service, repair, support and other work where an outside assistant needs help from the organization it has entered.
Communication across boundariesThe handoff is
The handoff is
part of the product.
An assistant can understand its own assignment and still fail when the work moves to another person, another assistant or another company.
Interaction designDifferent participants. One inspectable outcome.
THE PRINCIPAL
A goal and a mandate.
What should happen, what must be preserved and what the assistant may approve.
THE INTERACTIONShared facts.
Shared facts.
Clear responsibilities.
Exchange information, resolve disagreements and preserve constraints through each handoff.
THE ORGANIZATIONRules, tools
Rules, tools
and real state.
Supported actions, authoritative information, escalation paths and evidence of completion.
The enterprise Gym we are buildingWork deserves
Work deserves
a specific standard.
A support assistant, a scheduling assistant and an assistant gathering legal intake information face different failure costs. The test should reflect the job.
- Define the required outcome.
Identify the task, permissions, evidence and errors that make the work unacceptable.
- Practice the difficult conditions.
Include missing information, conflicting instructions, pressure, tool failure and escalation.
- Test the changed assistant.
Keep the configuration clear and examine fresh cases after an intervention.
- Carry the evidence forward.
Link a result to the setup that produced it and revisit it when that setup changes.
GuardianSupervision belongs
Supervision belongs
at the point of action.
We're developing Guardian to examine authority, limits and evidence while an assistant works. Its job is to distinguish work that can continue from work that needs a person or a pause.
Authority
Which current instruction permits this action?
Review
What needs a person's judgment before proceeding?
Limits
Is the work within the agreed scope and budget?
Pause
What should happen when evidence or supervision is unavailable?
Guardian connects supervision back to training. A missed instruction, a bad escalation or an unsafe continuation should become work the assistant can be tested on again.
Explore supervision productsBuild from a concrete problemStart with a task
Start with a task
that matters to your team.
A conversation, a structured output or a repeated failure is a useful starting point for inspecting the work.
Inspect the exchange.
Use Assistant Audit on a supported conversation log.
Open Assistant AuditCheck the structured output.
Use Decision Audit against values and restrictions your team supplies.
Open Decision AuditExplore the scenario.
Explore the example scenarios and hand-played exercises behind the Gym.
Explore scenariosBetter assistants.
Better interactions.
Explore the full product architecture for preparation, communication, supervision and evidence.