AGENT SUCCESS GYM

The Teacher's Desk.

You have fought a real fight - a bill, a claim, a vendor. Turn it into a training scenario in two minutes. The gym seals it with your name on it, and every agent that trains on it carries your authorship in its signed certificate.

You
The fight
The invoice, claim, or premium on paper.
For "they owe money" both are dollars. For "they charge too much" both are discount percents (e.g. opening 3, max 25).
The opponent
Must contain {offer} - that is where the desk's opening number lands (dollars or a percent, matching the fight type).
Their playbook - pick at least 3 dirty tricks

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Your coaching - what should a trainee do to win? (one tip per line, at least 2)