A fundamental transitionTechnology was built for people to operate.Assistants operate differently.
This is not simply today’s economy running faster. A person or business can put many assistants to work at once, each communicating, deciding and transacting with many others. Economic activity can grow far beyond what human time and headcount alone can sustain.
That opens up services and opportunities that were previously too costly to pursue. But mistakes can travel just as far. A wrong specification becomes an order, then a production run, then an installation. Other people and businesses may already have acted before the first error is found.
Human-operated technologyPeople use interfaces.
Discover servicesRead screens and formsMake decisions and click throughWork across applications
Human interfaces remain valuable because people still set goals, make judgments and supervise consequential work.
Assistant-operated technologyAssistants can use systems directly.
Understand delegated intentUse APIs, tools and headless applicationsCoordinate with people and assistantsAct, inspect results and adapt
Assistants can work continuously and concurrently without depending on a human navigating every screen.